Customer Service Quality Analyst job at Wipro Limited Canfield, OH, US

Job Description

: Overview:
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
On site 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406
Work authorization: US Citizen or Green Card only
No relocation
The Customer Service Quality Analyst is responsible for working with a team of Call Representatives who answer in-bound calls from members and providers responding to questions about their medical, dental and vision benefits. Quality Analysts are responsible for monitoring quality and adherence goals of their team, assisting in developing training needs and working through escalated calls. This team member plays a key role in the Operations team and is an advocate for both the member as well as the associate. Quality improvements are often taken from feedback of the front line, and this team member would need to be able to both provide suggestions/feedback on improvements as well as help in the deployment and adoption of those enhancements. :
High School/GED required
Demonstrate skills in problem solving and benefit plan internpretation
Knowledge of CPT codes, ICD10 codes and medical terminology
2+ years working in health care (preferable in Customer Service or Quality roles)
Roles & Responsibilities:
Listen to call recordings and provide scoring to each call that aligns with score care guidelines
Share feedback with associates as well as leadership tied to quality findings
Assist in the develpment of less tenured associates
Play a key role in the identification of enhancement opportunities and their deployment and adoption
Assist in the development of any necessary remediation plans tied to quality
Support client meetings and audits as needed
Other duties as assigned

Job Tags

Full time, Relocation,

Similar Jobs

SEED

SEED Field Technician Job at SEED

Field technician for mold testing

Go Logistix Inc

Sprinter/Cargo Van Owner Operator Job at Go Logistix Inc

...HIRING DRIVERS ACROSS THE NATION. Revolutionize Your Logistics Career with Go Logistix Inc. Empower Your Drive Become... ...Van owner-operator jobs. Cargo Van delivery routes. Independent contractor logistics work. Go Logistix Inc. provides the structure,...

Dominion Payroll

Recruiter Job at Dominion Payroll

...Dominion Payroll is hiring a Recruiter! Dominion Payroll is a leading provider of human capital... ..., data-driven recruiting approach and a working knowledge of AI tools and technology... ...Company Perks: ~ Freedom to work from home two days a week ~ Robust 401k match program...

INVI Inc.

Charity Event Assistant - Entry Level Job at INVI Inc.

Were hiring an Entry-Level Charity Event Assistant to support nonprofit fundraising events and community outreach initiatives. This role is ideal for motivated individuals who enjoy working with people, giving back to the community, and gaining hands-on experience in...

Reed's Adventures

Cruise Vacation Coordinator (Remote) Job at Reed's Adventures

...About the Role: Join our team as a Cruise Vacation Coordinator, supporting clients with organizing cruise vacations by coordinating bookings, planning details, and personalized recommendations in a remote setting. Responsibilities: Assist clients in selecting...